Returns Policy
Returns & Satisfaction Guarantee Policy
At PaperLetterPost.com, we want every customer to be delighted with their purchase.
Returns
Due to the nature of our products, we are unable to accept returns. Our products consist of physical letters that are intended to be opened and read upon receipt. Once a letter has been delivered, it cannot be returned.
Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, we offer a full refund of the purchase price.
To request a refund, please contact us within 30 days of receiving your order at:
Please include your order number and a brief explanation of why you were not satisfied with your purchase. We review every request individually and will work to resolve the issue as quickly as possible.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon receipt. If your order arrives damaged, defective, or if you receive the wrong item, contact us immediately at [email protected] so we can evaluate the issue and make it right.
Refund Process
Once we have reviewed your request, we will notify you of the outcome by email. If your refund is approved, the full purchase amount will be refunded to your original payment method.
Please note that it may take several business days for your bank, credit card provider, or payment processor to post the refund to your account after it has been issued.
Contact Us
If you have any questions about this policy, your order, or a refund request, please contact us at:
Website: PaperLetterPost.com
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Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: Pintores 785, Zapopan, JAL, 45030, Mexico
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Mexico, shipping your goods may take longer than expected.
You can always contact us for any return questions at [email protected]. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
Policy
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
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